Breaking Memory

Calling customers to stay in touch

A couple years after running my first marathon I was starting a membership at a new gym and began working with a new personal trainer. We discussed my goals and agreed on some methods for building up my body for marathons — with 2 or 3 planned for each year, with the goal of completing […]

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Evolutionary and Revolutionary Change

Employees in class

Change is hard, employees resist change, blah blah blah. Yes, we have heard it all before, and no, it is not all true. Yes, change can be hard, and people can be very resistant. If your company is going from producing cars to producing cabinets, you are going to need some pretty major adaptation in […]

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Make Change Easy

Employees in class

Even though we may like to think of ourselves as flexible and innovative, the reality is that we fall into routines at work and get comfortable. That’s good, because we can find what works best and then do it, but sometimes we need to change how we do business, and that can be awfully stressful. […]

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Double-Loop Learning

Organizations (actually, the individuals who comprise them) are always learning. At least, they are if they want to be successful. But there are different kinds of learning. In general, when people are learning they are keeping their eyes open to what is going on around them, they are willing to question things, they see relationships […]

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