Calling customers to stay in touch

Book Review: The 2020 Workplace

Posted on January 19, 2017August 15, 2020 by Dr William Thomas

Back in 2010, when I was teaching at Georgetown University, a student loaned me her copy of Jeanne Meister’s and Karie Willyerd’s The…

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Age is Just a Number

Posted on January 16, 2017January 15, 2017 by Dr William Thomas

I went into a store this weekend to exchange something I bought a couple days earlier. I had paid for one thing, but…

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Hidden Communication

Posted on January 9, 2017January 6, 2017 by Dr William Thomas

“Let me tell you how things REALLY get done around here.” How many times have you heard that? One question I have often…

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Make Your Own Balala

Posted on January 5, 2017January 6, 2017 by Dr William Thomas

A few years ago, back in the US, a friend of mine was looking for a new job, a process that is often…

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Retaining employees

Active Employees

Posted on December 15, 2016December 16, 2016 by Dr William Thomas

If you have been reading this blog for any length of time you know we preach the benefits to your workforce of a…

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