Book Review: The 2020 Workplace

Calling customers to stay in touch

Back in 2010, when I was teaching at Georgetown University, a student loaned me her copy of Jeanne Meister’s and Karie Willyerd’s The 2020 Workplace, and I found it to be a very useful and engaging book. In the years since then I have been following demographic changes in the labor market, especially after I […]

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Age is Just a Number

I went into a store this weekend to exchange something I bought a couple days earlier. I had paid for one thing, but the clerk had given me the wrong item. When I explained it to a different clerk today he went back to get the right item, then stopped to explain to his manager […]

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Hidden Communication

“Let me tell you how things REALLY get done around here.” How many times have you heard that? One question I have often heard is, “if the way we REALLY do things works so well, shouldn’t we make that our official way of doing business?” Well…yes and no. Organizations have processes within them that are […]

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Make Your Own Balala

A few years ago, back in the US, a friend of mine was looking for a new job, a process that is often pretty stressful. To help him stay positive, I pointed out that, between his professional and personal development, he has set himself up to be ready for many opportunities: his education, his experience, […]

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Active Employees

Retaining employees

If you have been reading this blog for any length of time you know we preach the benefits to your workforce of a healthy, active lifestyle. Usually, that preaching comes the day after I run a marathon somewhere (or write a book about running marathons somewhere), but it’s a message that’s good to hear any […]

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