Learning Beyond the Walls

As you demand greater innovation and collaboration from your employees, you may be putting a lot of time and money into their professional development. That’s great; building up their functional knowledge and their “soft skills” can help you take full advantage of what they can offer. But what if there was a place besides work […]

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Control What You Can Control

Office meeting

A few years ago a friend and I were taking a trip from the US to Lisbon. The day before leaving I happened to check our itinerary and found that one of our flights had been cancelled and the airline’s response was to move us to a flight that would give us a 5-minute connection […]

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Watching for the Off Ramps

Calling customers to stay in touch

I served in Iraq with the US military during 2004-2005 and had the opportunity to be there during their first election and participate in the planning to make sure it went off as safely as possible. That planning went pretty slowly, as it was hard to get the Iraqis to make decisions; instead, they wanted […]

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Blanket Parties

Far be it from me to advocate violence in the workplace. But… There was a time when it was not uncommon in the US military (in fact, it probably was not uncommon in the Roman legions 2000 years ago) to have a blanket party. Generally speaking, it was employed when a member of a unit […]

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Do Ask, Don’t Tell

When you are trying to help your employees resolve an issue, it’s often better to ask questions instead of just telling them what they should do. You are more likely to help them reach a solution that is good for them and for you. If you have an employee who is having problems, whether it’s […]

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