The recent announcement by Marriott that the Starwood reservation system appears to have been compromised for about 4 years serves as a useful reminder that, as unexciting as it may seem, you need to get your people to take cybersecurity and data protection seriously. Whether it’s doing online security training, installing updates, or following the […]

I needed to change how I managed my time. Every morning at work I would look at my to-do list, and at the end of every day I would rewrite it for tomorrow with the additions tacked on and the completions removed. Was I adding the most value possible to the firm? Was I accomplishing […]

As new opportunities emerge, it might be tempting to use your existing employees to pursue them. You need to be careful, though, about putting people into jobs that are not part of their current role. You run the risk of poor performance as well as the possibly pushing them out of the company. When we […]

You’re in business to make money (assuming you don’t work for the government or a non-profit). Your money comes from customers. That means customers are good. But are they always good? Sometimes, they demand more than they are paying for. Sometimes, they keep changing their requirements. Sometimes, they wait until the last minute to finalize […]