We all have a bias for or against at least one thing. I, for example, tend to discriminate against bigots (and yes, I see the irony in that). When it comes to making decisions for your firm, about business practices or personnel or whatever, it is not enough to say “don’t have a bias.” You […]

At breakfast with an old friend this weekend he told me about an incident in his firm where a project manager referred to one of his software developers as “Resource Number Two.” Not in the third person. Not in a written report. To his face. The manager saw nothing wrong with this; after all, people […]

You can lead a horse to water but you cannot make him drink; so goes the old saying, anyway. I don’t have a lot of experience with horses, so I don’t know. What I do know, though, is that when it comes to your employees, you can get them to do things because they HAVE […]

We recently spoke with someone who works in marketing for a popular international chain of gyms, and he has run into a problem that Southeast Asia is going to need to deal with: cross-border supervision. A growing number of firms in Southeast Asia are expanding their operations into other countries, a trend that will continue […]

One of your biggest jobs as a leader is to make decisions. Yes, sometimes it’s hard, and yes, sometimes people do not like you very much afterwards, but that is what you get paid to do. If you try to pass that off, you are not doing your job. It is as simple as that. […]