You want to have a world-class organization. You want the best employees. You want them to work hard. You want them to do great work. You want them to be the best they can be. Guess what? They want that too. From you. When we step into leadership positions we end up leading and managing […]

A lot has been written over the last couple decades about dealing with a sense of entitlement that seems to be part of the DNA of today’s younger workers. From schools concerned about getting sued over grades, to retail managers dealing with salespeople and corporate leaders with a young bunch of professionals, plenty of folks […]

It is easy to be enthusiastic about a project at the beginning. There is the potential for something great to happen, the excitement of something new, and the anticipation of what your team will come up with. But later on, that enthusiasm may fade. Once the “new” thing is created, it them becomes “normal.” Creative […]

At Shibuya Station in Tokyo there’s a wonderful monument to loyalty. Hachiko was a dog owned by a university professor in the 1920s, and each day the dog would wait for his master’s return at the Shibuya Station. One day, his owner died while at work, but for the next 10 years Hachiko was there […]

On a recent visit I was reminded that Tokyo is awash in brightly colored fashion. I’ll admit, I spent my time there looking around and wishing I was 25 years younger and could pull it off. If I tried it now, though — and some friends suggested that I should — I would look like […]