I have been in the professional world for 28 years, and during that time about 8 of those years have been spent in positions where it seemed my job was to do someone else’s job. I hate that. If you are making your employees do that, then they probably hate it, too. And they may […]

As much as we want to be supportive in the workplace, when an employee is messing up, we need to let them know it. While we can try to do it in a positive way that improves their performance, it’s still normal to get frustrated by an underperforming team member. However, if you are going […]

“Do as I say, not as I do” is annoying when it comes from parents. When it comes from your leadership, it can be more of a problem. The interior design firm with ugly office space. The software developer using outdated technology. The human resource consultants who can’t seem to manage their own human capital. […]

We saw an article recently about a French cafe that encourages politeness through their price list. Order a coffee, pay one price. Say “please” and pay a little less. Add a “good morning” for the barista, and the price drops even more. It pays to be polite…literally, in this case. Some might think it is […]

Sometimes I am accused of being overly optimistic. People make it sound like this is a bad thing. While I try not to be too idealistic, and instead keep a sense of realism about things, I am also determined to look at things with a positive attitude, and keep a focus on what CAN be […]