“Let me tell you how things REALLY get done around here.” How many times have you heard that? One question I have often heard is, “if the way we REALLY do things works so well, shouldn’t we make that our official way of doing business?” Well…yes and no. Organizations have processes within them that are […]

There is the organizational chart, and then there are the ways things REALLY get done, and the two might not even be remotely similar in your organization. Whether it’s the case that roles are clearly defined, or instead that you have to know someone who knows someone in order to get anything done, your employees […]

So here’s a thought: if your people are going to be working late, do not announce your own departure with “well, I’m going to try and catch my yoga class.” Your employees might have a yoga class too, a class that they are missing because they are working to meet a deadline set by you, […]

You walk into the local outlet of a major sandwich chain restaurant and they start rattling off the options quickly in a monotone voice, while doing other things. They have a pretty efficient assembly line, and they need to keep it moving. The problem is, you have never been there before, and you need a […]