Don’t Reply to All

Retaining employees

Last night, at a dinner full of young professionals in Manila, the conversation turned (as it often does in such settings) to the challenges of working with certain managers. One issue that came up a few times was the use of “Reply All” on emails. Sometimes it was simply a time-waster (do we all really […]

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Picking Battles

An interesting article in Fast Company this week tries to help junior employees overcome their hesitation to pursue the things they want. While the authors point out why younger employees may hesitate to speak up, they also demonstrate the consequences to you as an employer if they keep their thoughts to themselves. While the article […]

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Bad Apples

There’s an old saying that “one bad apple spoils the bunch.” The idea is that if you have one apple rotting, the rot can spread to others. But what happens if the rot doesn’t spread? What happens if the apples just get up and leave? Apples don’t have legs, of course, so it’s hard for […]

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Gaslighting

Over on Medium (and if you’re not reading, and writing on, Medium, why not???), Sarah Cooper offers on interesting take on the concept of “gaslighting” in the workplace. If you are not familiar with the term “gaslighting,” it is a form of manipulation designed to get people to doubt themselves. She offers 8 “tips” in […]

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Communicating With Clients Is Critical

Calling customers to stay in touch

A lot of your employees may hesitate to communicate openly in the workplace. That’s a challenge, and it’s something you can address when you notice it. After all, collaboration is becoming increasingly important, so when you see a roadblock to speaking freely between colleagues, you’ll probably want to knock it down. The harder part will […]

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