We see a lot of companies around Asia trying to improve communication. The concern is that, with talent shortages in so many markets, they need to get the best they can out of every employee, and that means no one should be keeping their skills or their good ideas to themselves. The biggest challenge for […]

One of the most important elements of your organizational culture — one of the things that most powerfully determines your employees’ performance — is the set of expectations they have about what is expected of them. People will perform based on the requirements of their role, the goals you set, and the desired working style […]

When your employees coach each other they can have a very strong impact on the organization’s overall performance. If they do not somehow make it a priority, though, it will always fall behind the immediate value-creating work they do. This is especially true if your employees feel like they’re in some sort of competition with […]

I spent this weekend at my 30th class reunion at the University of Virginia. It was a great couple of days seeing old places and old friends, some of whom I’m in touch with regularly, and others whom I have not seen since the day we graduated. Naturally, we all had plenty of stories to […]

When you are communicating to your team, you need to think about what they hear, not just what you mean. What you THINK you are saying, and what you are ACTUALLY saying, may be two different things. All too often, we know in our minds what we really mean, but that does not get communicated […]