Find me a Successful Cynic

Sometimes I am accused of being overly optimistic. People make it sound like this is a bad thing. While I try not to be too idealistic, and instead keep a sense of realism about things, I am also determined to look at things with a positive attitude, and keep a focus on what CAN be […]

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Dealing With a Sense of Entitlement

A lot has been written over the last couple decades about dealing with a sense of entitlement that seems to be part of the DNA of today’s younger workers. From schools concerned about getting sued over grades, to retail managers dealing with salespeople and corporate leaders with a young bunch of professionals, plenty of folks […]

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Tip Boxes

Over the last 4 years that I have been in Asia, I have noticed the emergence of tip boxes at cash registers in small cafes and coffee shops. I feel like this is a shame since the local cultures have not traditionally encouraged tipping; instead, salaries were (supposedly) designed to compensate employees fairly, and service […]

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Fix Mistakes, Rather Than Ignoring Them

Nobody is perfect. No, not even you. Mistakes will happen, and in addition to your employees making them, you will make them too, and so will the other functions and department that help your employees do what they do. Somebody in Accounting might make a mistake with a reimbursement, you might have explained some project […]

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The Peter Principle

Employees in class

People often speak of “The Peter Principle,” but do not always know what it means. Do you? You should, because it will shape your view of the way you promote employees. The basis of the Peter Principle, developed by Laurence J. Peter in the 1960s, is that people rise to the level of their own […]

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