Creativity’s Return on Investment

Calling customers to stay in touch

Return on investment, or ROI, is a standard yardstick for measuring the effectiveness, and efficient use, of your resources. “What do we get back for every dollar we put in?” is a typical way of knowing if you are getting your money’s worth. When your inputs are physical in nature, it’s not that tough to […]

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Do Your Job. It’s Just That Simple.

I have been in the professional world for 28 years, and during that time about 8 of those years have been spent in positions where it seemed my job was to do someone else’s job. I hate that. If you are making your employees do that, then they probably hate it, too. And they may […]

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Know What You’re Doing Before You Criticize

Retaining employees

As much as we want to be supportive in the workplace, when an employee is messing up, we need to let them know it. While we can try to do it in a positive way that improves their performance, it’s still normal to get frustrated by an underperforming team member. However, if you are going […]

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Take Care While Traveling

During the last 8 weeks, I’ve spent about 5 of them on the road. Whether it was for something fun, like running a marathon at the North Pole or taking a much-needed few days at the beach, or for work, like teaching a strategic planning seminar in Singapore, I’ve spent more time away than at […]

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That “Duh!” Moment

Office meeting

Over coffee recently I was telling someone about a recent study on changing work styles. As I told him about the discussion of the changing environment and the new ways people expect to work, his response was: “Well, duh.” Now it’s worth mentioning that this person is 25, and only entered the workforce last year […]

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