Small Steps Lead to Big Steps

Calling customers to stay in touch

As you are doing your strategic planning, it’s easy sometimes to look down the road and get worried about all the challenges you face. Major projects with new clients may look like they’ll never get done. Perfection might seem unattainable. Organizational change can seem like a never-ending process. Bureaucratic obstacles may appear insurmountable. If you […]

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Strategy – Structure – Culture

Calling customers to stay in touch

I hear a lot of business leaders, especially at small companies, say they are going to introduce one new thing and, in doing so, change the culture. Whether it’s an instant messaging system for collaboration, putting everyone in an open space rather than offices or cubicles, or adding a slide to get from the second […]

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Can Education Hurt Entrepreneurship?

Retaining employees

Talking with some startup owners in Singapore recently, one question that came up was the impact formal education has on entrepreneurship. The concern that emerged was that the skills learned in a university might not be especially helpful for entrepreneurs, while the rules of the classroom — strict deadlines, a specific format for papers, that […]

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Knowing When to Lead

Retaining employees

Sunday morning a friend and I went for breakfast at a somewhat high-end western chain restaurant in Bangkok. I had always found the food and the service to be very good, and wanted my friend to see what I had been talking about. Unfortunately, the experience left a lot to be desired, and much of […]

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Good Leadership Doesn’t Cost Money

Office meeting

About 20 years ago, when I was teaching at the Air Force Academy, I walked into my office one January morning to find an envelope on my desk. Inside was a birthday card, which was not too unusual since it was my birthday. What WAS unusual was that it was from the brigadier general under […]

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