Measuring Creativity and Innovation

As a leader you need to be able to evaluate your employees’ performance so you know what works and you can improve upon what doesn’t. Measuring creativity and innovation, however, is hard to do. It is easy to know how many cases a detective solves or how many widgets an assembly line worker makes, but […]

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Empathy

Calling customers to stay in touch

Empathy is that quality by which you can understand others’ perspectives and feelings, and for a leader, that is very important. When you have a pretty diverse workforce, it can also be very challenging. Your employees have skills they are most interested in using or developing, problems affecting their personal and profesisonal lives, ambitions and […]

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The Makeup of a Creative Workforce

If you are in a business where creativity is valuable, then no matter whether your workforce is large or small, there are some qualities you want to look for when recruiting new folks or deciding where to put your retention emphasis. We have talked about many of these characteristics at various times in this blog, […]

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Information Overload

Employees in class

We have so much information available to us, and it is so easy to go get it. Some of it comes through a “pull” system, like going to different websites or leaving an office TV tuned to Bloomberg TV. Some of it is a “push” system, whether we are on mailing lists, getting individual e-mails, […]

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Recruit With a Long-Term Vision

Online learning

A high turnover rate among your employees can cost you a lot, and not just in terms of money. When I was in the US government, I used to work with a lab out in Hawaii. They tended to recruit their scientists with the expectation they would only be there for a few years. Even […]

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