Defining Loyalty

Calling customers to stay in touch

At Shibuya Station in Tokyo there’s a wonderful monument to loyalty. Hachiko was a dog owned by a university professor in the 1920s, and each day the dog would wait for his master’s return at the Shibuya Station. One day, his owner died while at work, but for the next 10 years Hachiko was there […]

Read More

Managing Uncertainty

If there’s one thing that is certain about business, it’s that there will always be uncertainty. That hurts your employees because if they are worrying about what MIGHT happen, or if they are not very confident about their place in the firm, or their job security, or their paycheck, then their productivity is likely to […]

Read More

Trendy Leadership

It is tough to plan if you are in a trend-based industry. You need to respond to trends as they emerge. Depending upon what you are providing, your response time could be fast or slow, and the duration of a popular trend also varies, so you may get a lot of use out of what […]

Read More

Happy New Year!!!

While we realize there are still Lunar New Year celebrations to come, the team at Designing Leaders wants to wish you and your families a wonderful 2016!!

Read More

On the Road

The Designing Leaders crew is returning to Asia today from our US headquarters. Thank goodness for Global Premier Upgrades on United Airlines…we might actually get some sleep on the 27-hour journey!

Read More