Enjoy Your Day Off

Calling customers to stay in touch

(pretty much everywhere except the United States) Thanks, Garfield!

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Making Your Own Luck

Many people attribute success or failure to good luck or bad luck. “Being in the right place at the right time,” or its opposite, are often viewed as the reason things go one way or another. Maybe it is true that some things “just happen.” Maybe there are in fact some things outside your control […]

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Stay Engaged While Staying Out of the Way

Retaining employees

There is a lot of concern around the world about low employee engagement. We know that engaged employees do better work, do more work, and create a strong employment brand that decreases recruiting and retention costs. One response to engagement worries is to help make work more interesting, and to more carefully recruit employees who […]

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Break Away From Your Network

The people you know can push you forward. They can also hold you back. When the time comes, you may need to cut some ties in order to innovate, and be able to lead your employees to do the same. Frans Johansson wrote in The Medici Effect about the importance of breaking away from your […]

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Flexibility vs Uncertainty

Office meeting

The last thing you want in a your organization is to be so tied to policies and practices that you never do anything new. It helps to be flexible and allow your employees the freedom they need so they can do what helps them do their job best, which may not be the same for […]

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