Culture Clash

Calling customers to stay in touch

A strong organizational culture can greatly enhance productivity and the overall business value of your workforce. Why? Because culture represents commonly understood values and priorities and expected behaviors, and when those are clear to everyone, then everything can move much more smoothly. Removing uncertainty makes it easier for value-adding behavior to occur, because people have […]

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Refelections

Employees in class

Well, December is here. This year has either raced by or gone at a snail’s pace; your perspective depends on what’s important to you and how things have gone. Regardless of what your organization’s fiscal year might be, the end of the calendar year is a time when many people take stock of what has […]

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Making New Relationships

There is the organizational chart, and then there are the ways things REALLY get done, and the two might not even be remotely similar in your organization. Whether it’s the case that roles are clearly defined, or instead that you have to know someone who knows someone in order to get anything done, your employees […]

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Familiarity Breeds Contentment

We’ve all heard the phrase “familiarity breeds contempt.” But is it possible that familiarity could make everyone more content instead? The original idea came from the industrial age, based in part perhaps on the idea that managers should not know too much about their floor workers lest they learn too much and form negative opinions […]

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Leave the Yoga Talk for the Studio

Online learning

So here’s a thought: if your people are going to be working late, do not announce your own departure with “well, I’m going to try and catch my yoga class.” Your employees might have a yoga class too, a class that they are missing because they are working to meet a deadline set by you, […]

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