They Might Not Be Bluffing

When your employees tell you they cannot accept a situation and they are going to leave if something isn’t done, that would be a good time to start listening to them very, very carefully. We spoke recently with a medical doctor from Malaysia who spent a year working with an international NGO in some very […]

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Chickens vs Eggs

When you get the same question three times in one week, it makes you think. In a recent week we had three people, all from different industries, ask about using social media for collaboration. They all come from large regional or global companies and they are concerned that collaboration won’t happen without an effective electronic […]

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Don’t Jinx Me

Online learning

Tomorrow your Facebook news feed may be filled with videos, photos, and status updates warning of bad luck. Yes, Friday the 13th strikes a chord with so many people, for absolutely no rational reason. It just does. Superstitions abound in the world; athletes are well known for following certain rituals to ensure a great performance. […]

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Listen For Questions, Not Just Answers

When you interview a potential employee, you want to hear the right answers from them. But if you really want the best employees, listen for the right questions, too. We often say that when we are interviewing candidates, they should also be interviewing us. After all, the best candidates will have their choice of employers, […]

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Communicating With Clients Is Critical

Calling customers to stay in touch

A lot of your employees may hesitate to communicate openly in the workplace. That’s a challenge, and it’s something you can address when you notice it. After all, collaboration is becoming increasingly important, so when you see a roadblock to speaking freely between colleagues, you’ll probably want to knock it down. The harder part will […]

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