Watching for Burnout

Demands for growth and new challenges at every turn can make things very stressful for your employees. Some people handle stress well, some don’t, but even those who handle it well have to spend some time and energy dealing with it. This infographic, created by Ciara Morrison and recently shared on Human Resources Online, offers […]

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Careful Communication

When you are communicating to your team, you need to think about what they hear, not just what you mean. What you THINK you are saying, and what you are ACTUALLY saying, may be two different things. All too often, we know in our minds what we really mean, but that does not get communicated […]

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Fire Your Client

You’re in business to make money (assuming you don’t work for the government or a non-profit). Your money comes from customers. That means customers are good. But are they always good? Sometimes, they demand more than they are paying for. Sometimes, they keep changing their requirements. Sometimes, they wait until the last minute to finalize […]

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Don’t Reply to All

Retaining employees

Last night, at a dinner full of young professionals in Manila, the conversation turned (as it often does in such settings) to the challenges of working with certain managers. One issue that came up a few times was the use of “Reply All” on emails. Sometimes it was simply a time-waster (do we all really […]

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It’s OK to Change Your Mind

Online learning

A lot of leaders seem to have trouble making decisions (which is unfortunate, when you consider that’s pretty much what they get paid to do). One reason people don’t like to make decisions is that they see a decision as a point of no return, and they hesitate to block off all other options unless […]

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