Monthly Archives: February 2019

The Power of a Job Description

Most leaders underutilize job descriptions as performance management tool. That’s too bad; they are easy to use and could do you a lot of good. Why do people ignore them? For many, it’s because it’s hard to limit a role to a specific focus, because employees end up doing things beyond their role. Companies also […]

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Reinforcing Feedback

Feedback is something we focus on when things go wrong. But how about then things go right? You need to reinforce value-adding behaviors just like you would change ineffective behavior. Otherwise, you are likely to maintain the status quo but not improve performance. If an employee is working in a way that is really effective, […]

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Pay Attention When Opportunities Knock

You have to pay attention when opportunities knock on your door, and if you don’t, you may not have a door much longer. In stories about Toys ‘R’ Us going out of business in the US, I kept reading about the impact of Amazon, Wal-Mart, and a crushing debt load. If what I saw this […]

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Make the Grass Here Look Greener

I was getting a haircut this weekend, and about 5 minutes into it my guy says, “I’m not sure I want to cut hair anymore.” My first thought was, “you’re not going to stop RIGHT NOW, are you???” but instead of saying that, we talked about what he could do besides quitting. You may face […]

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Sustaining Growth

It’s hard enough to get the buy-in necessary to introduce a change. It’s even harder to keep it going until you see the benefits. The folks at McKinsey tell us that Research shows that 70 percent of complex, large-scale change programs don’t reach their stated goals. Common pitfalls include a lack of employee engagement, inadequate […]

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