Monthly Archives: July 2016

Flat Bottlenecks

Having a flat organization is a goal for a lot of business leaders. In many cases, they may not be sure why they want a flat organization, they just know that they do because they have heard it’s a good idea. Organizations become flat by reducing levels in the hierarchy. The fewer the steps between […]

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Analytical Thinking is Not Just For Accountants

Good leadership requires multiple styles of thinking. Lots of people only have one style in their toolbox. This is not a good thing. There are plenty of different ways of thinking about problems and opportunities at work, but for now, let’s consider two: “Warm and Fuzzy” and “Analytical.” “Warm and Fuzzy” sounds dismissive, but it’s […]

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Not Everybody Knows What You Mean

You walk into the local outlet of a major sandwich chain restaurant and they start rattling off the options quickly in a monotone voice, while doing other things. They have a pretty efficient assembly line, and they need to keep it moving. The problem is, you have never been there before, and you need a […]

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Happiness Can Be a Goal, Too

Leaders rarely have just one goal for their firm. “Profit maximization,” of course, is the biggie. (defining “profit” depends on what you do, of course; if you work in the public sector, you may define it as “doing as much good in the world as we can while minimizing costs”). Focusing purely on the numbers, […]

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…One Giant Leap for Mankind

Calling customers to stay in touch

(Yes, we first published this post a year ago. So what? We think it’s a story that should be repeated every year on this day!) 47 years ago today, the first men walked on the moon (though according to Michael Bay, the Transformers were there earlier). The US manned space program took nearly a decade […]

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