Monthly Archives: May 2016

Whose Culture?

As Asian companies look to grow, their path usually takes them to other countries. In Southeast Asia this has taken on new importance as the ASEAN Economic Community has come into existence. When you are looking at operating internationally, the conventional wisdom is to be sensitive to the local culture and try to adapt your […]

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At the Intersection

One of the things I loved about teaching at a university was the interaction between people of very different fields. Sure, stovepipes exist between individual departments (and even between individuals), but at least you had opportunities to bring together some very different ways of thinking. I still remember a faculty Christmas party at Georgetown where […]

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Breaking Memory

Calling customers to stay in touch

A couple years after running my first marathon I was starting a membership at a new gym and began working with a new personal trainer. We discussed my goals and agreed on some methods for building up my body for marathons — with 2 or 3 planned for each year, with the goal of completing […]

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Put Responsibility Where It Belongs

Calling customers to stay in touch

You can delegate authority. You cannot delegate responsibility. What’s the difference? Well, authority is what someone can do. Responsibility is what they have to do. Typically, they go together. If you are given the power to do something, then you have the responsibility for getting it done right. Likewise, if you are responsible for getting […]

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Get Them Talking

Workers in repetitive industries may need less feedback than employees in creative industries do. Assembly line workers or bureaucrats who do the same thing over and over may not need to be told “yes, you’re doing it right…just like you did yesterday, and the day before, and the year before.” But creative employees, by the […]

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