I went into a store earlier this week to exchange something I had bought a couple days before. I had paid for one thing, but the clerk had given me the wrong item, which I did not notice until after getting home. When I explained it to a different clerk he went back to get […]

The US has a concept of diversity in the work environment that just might be unique. We say we want a diverse workforce so we get diversity of ideas, and in knowledge work that’s pretty much essential. But it is hard to test potential employees for diverse ideas, so we tend to look for obvious […]